HIGH-QUALITY VALID DUMPS CRT-261 FILES–THE BEST HOTTEST CERTIFICATION FOR CRT-261 - PASS-SURE RELIABLE CRT-261 BRAINDUMPS FREE

High-quality Valid Dumps CRT-261 Files–The Best Hottest Certification for CRT-261 - Pass-Sure Reliable CRT-261 Braindumps Free

High-quality Valid Dumps CRT-261 Files–The Best Hottest Certification for CRT-261 - Pass-Sure Reliable CRT-261 Braindumps Free

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Salesforce CRT-261 Exam is a computer-based test that is administered by Salesforce. CRT-261 exam consists of 60 multiple-choice questions and lasts for 105 minutes. The passing score for the exam is 68%. CRT-261 exam is available in English, Japanese, and Spanish languages. Certification Preparation for Service Cloud Consultant certification is valid for two years, after which the candidate is required to retake the exam to maintain their certification.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q102-Q107):

NEW QUESTION # 102
Universal Containers wants to monitor customers' social media reactions and opinions. Agents also want to see recent cases that the customer as logged.
What feature should a consultant recommend to meet this requirement?

  • A. AppExchange solution
  • B. Custom Lightning Component
  • C. Omni-Channel
  • D. Social Conversation Component

Answer: D


NEW QUESTION # 103
Customer support agents want the ability to view customer related information along with case information on all cases except product related cases. For product related cases, the agents want to view product information alongside case information.
How should the console be configured to satisfy this requirement?

  • A. Train users to scroll through the case page layout to look for product related information or customer- related information based on case type
  • B. Create separate record types and page layouts for product - related and other cases and configure console components to show customer - or product related information. Assign record type based on case type
  • C. Configure two consoles for agents: one for product related cases and for other cases. Allow agents to choose the console based on case type.
  • D. Configure both customer information and product related information under console components in the case page layout. Hide the product related information if the cases are NOT product related.

Answer: B


NEW QUESTION # 104
Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.
What functionality should a consultant recommend to satisfy the UC's need?

  • A. omni Channel
  • B. Contact Request
  • C. Field Service
  • D. Mobile Connect

Answer: C

Explanation:
Explanation
Field Service is a Salesforce product that enables companies to manage work orders, service appointments, service resources, and service territories. It also provides features such as scheduling optimization, mobile access, and offline support. Field Service is the recommended functionality for scheduling repair service when an agent is unable to solve the customer's problem via the call center. Verified References: Service Cloud Consultant Certification Guide & Tips, Field Service Overview


NEW QUESTION # 105
Universal Containers has been testing an updated Service Console in a sandbox and is ready to move it to Production.
Which deployment solution should a consultant use?

  • A. Change Sets
  • B. Data Loader
  • C. Manual configuration
  • D. Mass Transfer Records

Answer: A


NEW QUESTION # 106
Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured to meet this requirement?

  • A. Entitlement processes, contracts, contract line Items, and entitlements
  • B. Entitlement processes, contract line items, milestones, and entitlements
  • C. Entitlement processes, contracts, milestones, and milestone actions
  • D. Entitlement processes, milestones, milestone actions, and entitlements

Answer: D

Explanation:
Entitlement processes, milestones, milestone actions, and entitlements are features that can be configured to ensure the contracted service level requirements for its clients are being met. Entitlements define the levels of support that customers are eligible to receive based on their products, service contracts, or warranties.
Entitlement processes define the timeline and steps required to deliver support to customers. Milestones define the critical steps in the support process, such as first response time or resolution time, and track whether they are completed on time. Milestone actions define the automated actions that occur when a milestone is approaching, violated, or completed, such as sending email notifications, assigning cases to queues or users, or changing field values. Verified References: Service Cloud Consultant Certification Guide
& Tips, Set Up and Manage Entitlements and Milestones


NEW QUESTION # 107
......

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