ITIL-4-SPECIALIST-HIGH-VELOCITY-IT PRACTICE EXAMS, ITIL-4-SPECIALIST-HIGH-VELOCITY-IT VALID LEARNING MATERIALS

ITIL-4-Specialist-High-velocity-IT Practice Exams, ITIL-4-Specialist-High-velocity-IT Valid Learning Materials

ITIL-4-Specialist-High-velocity-IT Practice Exams, ITIL-4-Specialist-High-velocity-IT Valid Learning Materials

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
Which BEST describes the primary role of a governing body?

  • A. To develop and regularly review IT measurements and metrics
  • B. To establish and regularly review the goals cascade throughout the organization
  • C. To annually review and approve IT projects to maximize business value
  • D. To establish and regularly review the effectiveness of risk management and internal controls

Answer: D


NEW QUESTION # 36
A service provider analyzes how the amount of work done by different user groups varies over time. What is this information BEST used for?

  • A. To identify inefficiencies in service delivery
  • B. To forecast the costs of delivering services
  • C. To plan how to influence and support demand for services
  • D. To prioritize resources for the most active user groups

Answer: C


NEW QUESTION # 37
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

  • A. Focus on technical excellence to further improve services
  • B. Provide additional training to customers on using the service
  • C. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
  • D. Analyze customer feedback to understand and address unmet expectations

Answer: C


NEW QUESTION # 38
A service provider is starting to design a customer journey. The service provider has documented the utility, warranty, and experience that the service should deliver.
What else do they need to identify before they start to design the journey?

  • A. Outcomes that are needed from the service
  • B. Key performance indicators for measuring success
  • C. Specific technical requirements for the service
  • D. Potential risks to the customer journey

Answer: A


NEW QUESTION # 39
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank. Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

  • A. 1 and 2
  • B. 1 and 4
  • C. 3 and 4
  • D. 2 and 3

Answer: C


NEW QUESTION # 40
......

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